Mystery Shopping

Our highly experienced team utilizes best in class technology to carefully craft mystery shop programs that are much more than just checking standards and focus on the finer details of the customer experience.

Balanced Feedback

Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customers experience and why.

Actionable Insights

The reports you can create and receive are structured to help frontline teams identify where the opportunities to improve lie to ensure key actions from the insights are implemented.

Access Results in Real-time

From key stakeholders to location managers, we’ll provide your teams tailored user access to our customer experience platform to see your results in real-time, empowering them to act faster than ever before.

Engage & Inspire

At the heart of any successful mystery shop program is engagement. Our creative marketing team will work with you to create and maintain this engagement and help communicate results, celebrate success, highlight the opportunities to improve and share best practices from around the business.

 

Learn more about our mystery shopping programs here >

Proven Track Record

Our programs have a proven track record of driving positive change in our clients businesses and improving not only the customers experience but also increasing their likelihood to recommend the places they visit.

Understand and improve your customer experience further through…

Customer Satisfaction

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a vital role in measuring, managing and improving customer loyalty.

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Amplify

When customers have a great experience, you want them to shout it from the rooftops. Amplify will identify these customers invite them to share their positive brand experiences directly on social media sites such as Facebook and Twitter.

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Employee Engagement

Your employees are the people who will make or break your brand. They are the ones who have the greatest ability to impact what your customers think and feel about your business.

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Isolate

Isolate identifies these customers who have a poor experience or see something that requires urgent attention and sends alerts detailing issues directly to locations ready to review so they can implement appropriate service recovery measures with the customer.

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Getting in touch with Shared Insight

If you’ve got any questions, please click here and a member of our team will get in touch with you shortly. Alternatively, call: 310 796 0080 or email: support@sharedinsight.com

Meet our team

At Shared Insight we focus on creating strong relationships with the people we work with. Learn more about our story and meet the leaders in our business here