Improving Customer

Shared Insight creates unique customer experience measurement programs, leading to greater customer loyalty, increased brand advocacy and higher average transaction values.

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Insights that build brand loyalty

A great customer experience will differentiate and elevate a successful brand from the competition.

Consumers of today engage with multiple brands on multiple devices in multiple locations every day.

Using our proprietary technology our team of Customer Experience Experts will design and execute the perfect plan and program for your business using our custom mystery shopping, customer satisfaction survey, and compliance audit solutions.

Our customer experience programs deliver intelligent actionable insights that drive real change and positive improvements in your customers’ experiences. Shared Insight has built on a foundation of strong client relationship partnerships delivering successful programs to over 250 global brands across many different industries.

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Our solutions

Our programs have a proven track record of driving positive change in our client's businesses and improving not only the customers experience but also increasing their likelihood to recommend the places they visit.
Partner with our team of Customer Experience experts to develop the perfect measurement program for your business.

Mystery Shopping

Our bespoke Mystery Shopping programs have a proven track record of driving positive change in our client's businesses. Our programs measure your customers' operational and experiential journey across the entire business, to help understand how your locations are delivering against your brand promise.

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Customer Satisfaction Surveys

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a key role in measuring, managing and improving customer loyalty.

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Compliance audits are a vital part of every organization's quality control effort and provide accurate intelligence from the field to provide a detailed account of unit-level execution of non-negotiable brand standards and execution of promotional programs.

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Employee Surveys

Your employees are the people who have the greatest ability to impact what your customers think and feel about your business. Connect & engage with your teams, and drive exceptional customer experiences.

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Advanced Reporting & Analytics

In a world consumed by data, it’s easy to get lost in the numbers. Our analysts take all of the feedback we collect and uncover what really matters most to your customers and deliver meaningful and actionable insights.

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Ad-hoc Surveys and Mystery Visits

Ad Hoc Surveys & Mystery Shops​ can reveal valuable information about newly launched products or promotions or to get a current temperature check on certain aspects of your business.

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Delivering actionable insight

Customer feedback is a gift.

Successful brands continually listen to and learn from their customers. When you receive customer feedback, you want to be able to quickly understand what that feedback means and take the appropriate action to ensure you are always delivering the very best customer experiences.

Our experienced analysts take the feedback we collect and uncover what really drives customer satisfaction and sales and deliver meaningful and actionable insights that drive improvements in customer experiences, value and brand loyalty.

Our Solutions
People delivering actionable data

Customer Loyalty

Brand Advocacy

Transaction Values

Don't just take our word for it...

We make a point of continually listening and talking to our clients. What our clients have to say about us is vital.
Our clients success is our success.