Proven Solutions That Deliver

When you receive customer feedback, you want to be able to quickly understand what that feedback means and take the appropriate action to ensure you are always delivering the very best customer experiences.

Mystery Shopping

Delivering actionable insight

Our mystery shopping programs are carefully crafted to focus on the finer detail of your customers experiences and will help you understand how well your teams are delivering your brand experience.

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Customer Satisfaction Surveys

Keeping your finger on the pulse

Customer feedback is the lifeblood of any successful business.

Our customer satisfaction surveys will help you keep your finger on the pulse of your customers and keep pace with their changing expectations and demands.

Learn more about our Customer Satisfaction Surveys >

Employee Engagement

Engaging for success

Your employees are the people who will make or break your customers experiences. Our employee engagement surveys will help you understand how emotionally connected your employees are to your business and how well they will deliver your brand promise.

Learn more about our Employee Engagement Surveys >

Bringing together the best resources


At Shared Insight we’ve been at the forefront of using the latest technologies to develop our proprietary real-time reporting platform enabling users to see results in real time from headline dashboards to detailed, specific question results at individual location level.

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In a world consumed by data, it’s easy to get caught up in the numbers, especially when they are coming from multiple sources. Our analysts take all of the feedback we collect and uncover what really matters most to your customers and how that makes them feel.

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Our unique technology pulls together positive and negative feedback from all key social media and customer feedback channels and our service recovery module will effectively quarantine negative feedback implement service recovery measures.

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Shared Insight creates customer experience programs that inspire great experiences.

Explore Our Programs

  • Access results in real-time
  • Improve customer retention
  • Increase average transaction values
  • Drive customer advocacy
  • Identify which improvements will drive the greatest returns on investment
  • Actionable insights

Getting in touch with Shared Insight

If you’ve got any questions, please click here and a member of our team will get in touch with you shortly. Alternatively, call 310 796 0080 or email:

Meet our team

At Shared Insight we focus on creating strong relationships with the people we work with. Learn more about our story and meet the leaders in our business here.