Customer Satisfaction Surveys

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a vital role in measuring, managing and improving customer loyalty.

From quick tactical surveys to strategic feedback programs, our surveys give you a fast, cost-effective method to gain insights and help you shape your strategies for the future.

Utilizing the very latest technology, and by identifying the best channels to use to gain continual feedback from your customers in real-time, our customer satisfaction surveys will help you:

  • Understand how happy your customers are
  • Learn if your customer experience matches the expectations of your customers
  • See the difference between engaged vs disengaged customers
  • Identify the improvements that will give you the greatest return on investment to drive customer loyalty, increase sales and advocacy

Our customer satisfaction surveys become even more powerful when combined with our mystery shop programs to drive clear change in your business.

Having the platform to collect and analyze feedback is one thing but engaging your customers to share their feedback is an entirely different challenge, one which our creative marketing teams excel in through identifying the best channels and methods to reach out to your customers.

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Proven Track Record

Our programs have a proven track record of driving positive change in our clients businesses and improving not only the customers experience but also increasing their likelihood to recommend the places they visit.

Understand and improve your customer experience further through…

Mystery Shopping

The devil is often in the detail. Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customer’s experience and why.

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When customers have a great experience, you want them to shout it from the rooftops. Amplify will identify these customers invite them to share their positive brand experiences directly on social media sites such as Facebook and Twitter.

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Employee Engagement

Your employees are the people who will make or break your brand. They are the ones who have the greatest ability to impact what your customers think and feel about your business.

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Isolate identifies these customers who have a poor experience or see something that requires urgent attention and sends alerts detailing issues directly to locations ready to review so they can implement appropriate service recovery measures with the customer.

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Getting in touch with Shared Insight

If you’ve got any questions, please click here and a member of our team will get in touch with you shortly. Alternatively, call 310 796 0080 or email

Meet our team

At Shared Insight we focus on creating strong relationships with the people we work with. Learn more about our story and meet the leaders in our business here.