In Store Audits

Compliance is key

Store appearance and brand compliance set the foundations of customer experience.

Shared Insight offers two audit solutions. We can provide you with a online audit web app that can be accessed from any device, that your internal auditing teams can use to quickly and efficiently collect data, that will be immediately available in the Clarity® platform. Alternatively, you can outsource audits to Shared Insight and allow our shopper base to complete the announced audit of your locations.

Audits can be used to keep track of:
Audit Report

Brand Standards

POS Compliance

Stock Availabilty

Store Layout and planogran adherence

Product Quality

Our solutions

Our programs have a proven track record of driving positive change in our client's businesses and improving not only the customers experience but also increasing their likelihood to recommend the places they visit.
Partner with our team of Customer Experience experts to develop the perfect measurement program for your business.

Mystery Shopping

Our bespoke Mystery Shopping programs have a proven track record of driving positive change in our client's businesses. Our programs measure your customers' operational and experiential journey across the entire business, to help understand how your locations are delivering against your brand promise.

Learn more about Mystery Shopping

Customer Satisfaction Surveys

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a key role in measuring, managing and improving customer loyalty.

Learn more about Customer Satisfaction Surveys


Compliance audits are a vital part of every organization's quality control effort and provide accurate intelligence from the field to provide a detailed account of unit-level execution of non-negotiable brand standards and execution of promotional programs.

Learn more about Audits

Employee Surveys

Your employees are the people who have the greatest ability to impact what your customers think and feel about your business. Connect & engage with your teams, and drive exceptional customer experiences.

Learn more about Employee Surveys

Advanced Reporting & Analytics

In a world consumed by data, it’s easy to get lost in the numbers. Our analysts take all of the feedback we collect and uncover what really matters most to your customers and deliver meaningful and actionable insights.

Learn more about Advanced Reporting & Analytics

Ad-hoc Surveys and Mystery Visits

Ad Hoc Surveys & Mystery Shops​ can reveal valuable information about newly launched products or promotions or to get a current temperature check on certain aspects of your business.

Learn more about Ad-hoc solutions