About Us

Team members

Our values

We love what we do and are passionate and committed to ensuring customers have the very best experiences; experiences that leave them feeling valued, excited and confident to return and recommend your brand.

Shared Insight has been built upon a foundation of partnerships with our clients. We want to work with you, not just to meet your research objectives, but also to help drive real change and improvements in your customers’ experiences.

Over the past 20+ years we have collaborated closely with our clients and developed core methodologies that provide a fully rounded approach to understanding and improving customer experience. Through our proprietary online platform Clarity® and advanced analytics software, we provide meaningful data and actionable insights in one centralized hub to help drive customer advocacy.

1,000k +


500k +

Mystery Visits

Over 20

of Experience

Our commitment to you

By working closely with you we will define a specific set of objectives and create a unique customer experience measurement program to meet your business needs.

At Shared Insight we go far beyond the accepted philosophy of simply providing a measurement process and work seamlessly with you to understand what really makes a great customer experience in your business

Our experienced analysts will take the feedback we collect and uncover what really drives customer satisfaction and sales within your business, providing you with meaninful and actionable insights and data points.

Our Solutions
Clarity® Platform Dashboard

Customer Loyalty

Brand Advocacy

Transaction Values

Don't just take our word for it...

We make a point of continually listening and talking to our clients. What our clients have to say about us is vital.
Our clients success is our success.