Tim is responsible for the overall leadership and direction of Shared Insight.
A highly experience Marketer and 15 year veteran of the industry, Tim co-founded Retail Eyes in 2002 with the vision of revolutionizing how businesses perceived and used mystery shopping programs through a proprietary and first of its kind, online customer intelligence reporting suite.
In little over eight years, Tim led the business to quickly become market leaders, widely known for innovative and engaging customer experience programs.
Following the acquisition of Retail Eyes by Market Force in 2011, Tim joined the Executive Leadership team of Market Force Information as its Chief Customer Officer and CEO of Europe.
He worked with a team of over 500 on more than 350 programs for global brands and businesses across all verticals
In 2013, Tim decided to rejoin forces with his former business partner Sue Day, and head up Shared Insight…..returning to his roots in creating strategic programs that help shape culture, service and sales.