Isolate

Isolate is a platform developed by Shared Insight to empower location teams to quickly react to issues highlighted through customer feedback surveys.

Isolate and implement

Our Isolate platform will identify customers who have had a poor experience or if they saw anything that requires urgent attention. Customers are then given the opportunity to provide additional detail around the areas of their concern and where appropriate, request a response from the location.

Details of the specific issue will be sent directly to the location ready for the location manager to review and implement appropriate service recovery measures with the customer.

All issues are logged and accessed via our Clarity customer experience platform. This enables location, area and head office teams to see issues as they arise and monitor how they are dealt with. Clarity users can also use the platform to create a number of reports that can be tracked and trended.

Isolate will:

  • Identify customers who had a poor experience or saw something of concern
  • Alert location teams that there is an issue that needs addressing
  • Implement effective service recovery measures quickly
  • Show customers you are passionate about their experience and value their custom
  • Monitor issues and resolutions via the Clarity customer experience platform.

We all know that from time to time, things don’t go as expected. The mark of a great company will often be how well they deal with these issues.

Click here to talk to us about how Isolate can work for you

Proven Track Record

Our programs have a proven track record of driving positive change in our clients businesses and improving not only the customers experience but also increasing their likelihood to recommend the places they visit.

Understand and improve your customer experience further through…

Customer Satisfaction

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a vital role in measuring, managing and improving customer loyalty.

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Amplify

When customers have a great experience, you want them to shout it from the rooftops. Amplify will identify these customers invite them to share their positive brand experiences directly on social media sites such as Facebook and Twitter.

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Employee Engagement

Your employees are the people who will make or break your brand. They are the ones who have the greatest ability to impact what your customers think and feel about your business.

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Mystery Shopping

The devil is often in the detail. Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customer’s experience and why.

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Getting in touch with Shared Insight

If you’ve got any questions, please click here and a member of our team will get in touch with you shortly. Alternatively, call: 310 796 0080 or email: support@sharedinsight.com

Meet our team

At Shared Insight we focus on creating strong relationships with the people we work with. Learn more about our story and meet the leaders in our business here