Employee Engagement Surveys

Your employees are the people who will make or break your brand. They are the ones who have the greatest ability to impact what your customers think and feel about your business.

Connect & engage with your teams

Employee engagement surveys are vital to building commitment, retention and ultimately improved performance throughout your business.

Our employee engagement surveys go beyond the normal ‘employee satisfaction’ surveys and look to find how well your staff are emotionally connected to your business and brand.

Engaged employees are happy, hard working and committed individuals who will go the extra mile and give your customers exceptional experiences.

Every business is unique. So we’ll carefully guide you to learn the most about your employees and business in the following ways:

  • Specifically designed questionnaires – using best practice and questions developed for your business.
  • Encouraging participation – we’ll help you engage everyone in your business to take part. Without their feedback, you’ll be left scratching your head.
  • Exploring the results – our team of analysts will help you understand the results, giving you clear insights and the actions that need to be taken at all levels of the business.
  • Sharing the results – communicating what you learn in an employee engagement survey is vital to on-going commitment and engagement. Our team will be on hand to help with this.

Want to find out how engaged your employees are? Click here and let’s talk

Proven Track Record

Our programs have a proven track record of driving positive change in our clients businesses and improving not only the customers experience but also increasing their likelihood to recommend the places they visit.

Understand and improve your customer experience further through…

Customer Satisfaction

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a vital role in measuring, managing and improving customer loyalty.

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Amplify

When customers have a great experience, you want them to shout it from the rooftops. Amplify will identify these customers invite them to share their positive brand experiences directly on social media sites such as Facebook and Twitter.

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Mystery Shopping

The devil is often in the detail. Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customer’s experience and why.

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Isolate

Isolate identifies these customers who have a poor experience or see something that requires urgent attention and sends alerts detailing issues directly to locations ready to review so they can implement appropriate service recovery measures with the customer.

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Getting in touch with Shared Insight

If you’ve got any questions, please click here and a member of our team will get in touch with you shortly. Alternatively, call 310 796 0080 or email support@sharedinsight.com

Meet our team

At Shared Insight we focus on creating strong relationships with the people we work with. Learn more about our story and meet the leaders in our business here.