Word of mouth has always been the most powerful form of advertising and social media now accelerates how quickly word of mouth spreads.

Let your customers be your voice

When customers have something positive to say about their experience, you want them to shout it from the rooftops and tell all of their friends and family. Shared Insight has developed Amplify to help your customers to do just that.

Based on the answers given in a customer satisfaction survey, Amplify will identify customers who will be your biggest brand advocates and invite them to share their positive brand experiences with their friends and family directly on social media sites such as Facebook and Twitter.

Not only does Amplify give your customers this opportunity to share their excitement about your brand, it helps to build a stronger bond with your customers by involving them in social conversations.

Amplify will:

  • Identify your strongest brand advocates
  • Give your customers the opportunity to share their positive experience on social media
  • Help them become your biggest advocates directly on social media
  • Allows customers to share positive aspects of their experience via Facebook and Twitter

Let’s talk about how you can give your customers the podium

Proven Track Record

Our programs have a proven track record of driving positive change in our clients businesses and improving not only the customers experience but also increasing their likelihood to recommend the places they visit.

Understand and improve your customer experience further through…

Customer Satisfaction

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a vital role in measuring, managing and improving customer loyalty.

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Mystery Shopping

The devil is often in the detail. Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customer’s experience and why.

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Employee Engagement

Your employees are the people who will make or break your brand. They are the ones who have the greatest ability to impact what your customers think and feel about your business.

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Isolate identifies these customers who have a poor experience or see something that requires urgent attention and sends alerts detailing issues directly to locations ready to review so they can implement appropriate service recovery measures with the customer.

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Getting in touch with Shared Insight

If you’ve got any questions, please click here and a member of our team will get in touch with you shortly. Alternatively, call: 310 796 0080 or email:

Meet our team

At Shared Insight we focus on creating strong relationships with the people we work with. Learn more about our story and meet the leaders in our business here.