WHY SHARED INSIGHT?

MYSTERY SHOPPING

We turned mystery shopping on its head. Our leadership team are true mystery shopping pioneers, having created one of the world’s first web-based systems in 1999.

WEBSITE FEEDBACK

Continuing with our innovative approach to customer experience, we provide our clients with an ability to collate, report on and trigger all feedback coming through their website within minutes.

CUSTOMER SURVEYS

Utilizing the very latest technology, we provide customers an ideal platform to report back on their experiences, provide suggestions and recommendations, and share positive word-of-mouth to literally hundreds of thousands of potential new customers.

SERVICE RECOVERY

Where there’s a problem, our service recovery modules will effectively quarantine negative feedback and provide your internal teams with a structured action plan and service recovery solution, with the ultimate goal of turning detractors into advocates.

OUR DIFFERENCE

Shared Insight creates programs as unique as your business. Whether you have 10 or 10,000 locations, Shared Insight creates unique, tailored, results-driven programs specific to you.

WELCOME TO A NEW WAY OF CONNECTING,


DRIVEN BY A DEDICATION TO YOUR CUSTOMER EXPERIENCE.

  • INDUSTRY PIONEERS

    As Retail Eyes, we’ve pioneered the customer experience industry since 1998. Shared Insight is a new name and a new brand, but with the same great team, the same vision, the same commitment to customer service excellence…

  • FORWARD THINKING

    We link service to profit, and our forward thinking methods, combined with our passionate, hands on service continually exceeds our clients expectations to drive innovative research solutions that successfully impact business outcomes…

  • WHY WE ARE DIFFERENT

    We put our clients at the heart of everything we do. They inspire us to continually develop innovative programs that positively drive business results. Shared Insight designs, develops and innovates unique cloud based customer…

  • BEYOND SATISFACTION

    Shared Insight provides 4 critical key elements through its innovative feedback platform: specific, timely, relevant and actionable. Utilizing the very latest technology we provide customers an ideal platform to report back on…

  • WHY SHARED INSIGHT?

    Shared Insight creates programs as unique as your business. Whether you have 10 or 10,000 locations, Shared Insight creates unique, tailored, results driven programs specific to each client. We move at your pace and to your objectives...

Here are a list of the services we offer here at Shared Insight.

Shared Insight connects clients with customers to generate insight that drives competitive brand and customer experience strategies.

MYSTERY SHOPPING

We turned mystery shopping on its head. Our leadership team are true mystery shopping pioneers, having created one of the world's first web based systems in 1999. 14 years on we continue to innovate. Our programs are...

CUSTOMER SURVEYS

Shared Insights connects clients with more than 2,000,000 customers every year. With tailored customer feedback solutions which encompass feedback surveys, online, and mobile surveys, we provide a platform...

WEBSITE FEEDBACK

Continuing with our innovative approach to customer experience, we provide our clients with an ability to collate, report on and trigger all feedback coming through their website...

SERVICE RECOVERY

A Shared Insight customer experience program measures the delivery of your brand promise. Customer feedback, social media integration and consumer research helps you create the promise...

SOCIAL MEDIA INTEGRATION

Customers have the power to make or break a brand in less than 160 characters. Customer feedback (and customer satisfaction) has never been as important as it is today. Shared Insight provides a near real time platform...

ADVANCED ANALYTICS

Shared Insight is about much, much more than delivering robust, credible and quantifiable data. That's a given. We're in the business of working with our clients to drive long-term, strategic changes that ultimately impact the...

Don’t just take our word for it
See what our clients think.

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    Restaurant Case Study

  • langham-hotel-london[1]

    Hotel Case Study

OUR CLIENTS

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  • The feedback from our customers has been extremely positive and even the few customers who have had problems are amazed at how quickly we get back to them. — Massage Envy RD

    There’s really only word I could use to describe Shared Insight: WOW. — VP Business Services

    My staff’s performance has vastly improved since bringing on the Shared Insight mystery shop program. — Franchise Owner

    The amount of reporting options and breakdowns provided by Shared Insight is more than we ever could have asked for, nor have had in the past. — VP Marketing

    We would have never known there was an issue if it weren’t for the Shared Insight survey process. The whole process of going to these online surveys has been pretty seamless. — Massage Envy – Clinic Owner

    The type of insight we’ve gained from the Shared Insight program has dramatically changed our business performance and focus. — VP Operations

    Shared Insight produces the best Executive Summaries I’ve ever seen. — Program Administrator

Our Blog
Shared Insight is proud to be at the forefront of the customer experience conversation. The goal of our blog is to take an objective view on the industry as a whole and programs as a part, in order to encourage further conversation and the betterment of all business. We hope you'll join us as we begin a new era.

  • WHY YOUR CUSTOMER RECOVERY ISN’T WORKING

    AUTHOR: // CATEGORY: Blog

    There is a misconception out there today that when a customer leaves a brand it is something they WANT to do.  Something has happened that has left them wishing to make a move and nothing short of a miracle can turn this around.  Thus, while customer recovery may be within your brand standards (it may even be a primary focus), customer reintegration is not.  You may reach out to a disgruntled customer and you may even provide an offer to return to the business for something, but do you follow up with the customer you offered an incentive to, to see if they actually took you up on the offer?

    Most do not.

    Do you follow-up with a survey for all of those disgruntled customers you receive co..... Continue reading

  • WHERE’S YOUR CANCELLATION SURVEY?

    AUTHOR: // CATEGORY: Blog

    With most businesses having loyalty programs and / or memberships, I’m sure you’ve encountered a situation where your attrition rate isn’t where you’d like it to be.  Or, you have that group of members you’d love to come in more often.  What is the key to making that happen?  Engagement.

    In a recent Shared Insight cancellation survey out to 3,000 gym members who’d recently cancelled their membership, in just 24 hours, 22% of those responding (hundreds) wished to be contacted by the business to hear about a new membership offer.  Imagine being able to re-engage 1 of every 5 members who’d canceled a program with you (in 24 hours no less).

    I’d like to sit back and say that it’s a very complicated process ..... Continue reading

  • CUSTOMER FEEDBACK: CSAT VS. MOBILE

    AUTHOR: // CATEGORY: Blog

    Customer feedback has evolved quite a bit over the last few years.  Starting with comment cards, customers were able to tell a company how they felt (although the company had to be able to read their handwriting).  With the advent of social media we’ve seen a scale of customer feedback that most never anticipated.  And, as technology grows and options become more abundant, the feedback methods of the past are then put to the test against those from the present.  There are still those using comment cards today that take days or even weeks to get to the right person in order to contact a customer, but for some, that works within the confines of their business.  Most are so ingrained with social media that it does not.

    And, th..... Continue reading

Shared Insight is ready to connect.

Whether you'd like to become a Partner or a Shopper we'd like to hear from you. For all additional inquiries please contact us using the email listed below.

BECOME A CLIENT

Above all else, Shared Insight is truly passionate about service. Clients are at the heart of everything we do. Making a difference is how we are measured and we are proud of our heritage and of our relationships with or clients. We believe in the measure of success. Shared Insight will commit to driving improvements in your business - we will work with you to increase sales and standards. We will work with you to better engage your customer facing teams and to create an even more customer centric culture. If you are looking for a business to partner with, who are committed to working with you to make a difference, please connect us.

BECOME A SHOPPER

Our clients love hearing from genuine customers. If you want to make a difference to service standards throughout the US, we want to hear from you. Shared Insight has many on-going mystery shop programs and our clients have a huge appetite for genuine consumer feedback. Become a shopper and get paid to take part in our exciting mystery shop assignments, or simply join our panel of 100,000's people who love to give constructive feedback.

Address Shared Insight Inc.
1501 N.Sepulveda Blvd,
Suites E & F
Manhattan Beach
California
90266

Telephone 310 796 0080